In 1885the familyI'm startingHe opened his first shop, later specialising in packagingand in the linen.
The founder Salvatore Finizio, thanks to his charisma and professionalism, gives life to a point of reference for the city of Naples that is still appreciated today for its quality and seriousness.
Later, the two sons managed to improve and increase the business by opening more stores and specializing in various fashion sectors. From fashion to ceremony and from lingerie to underwear and beachwear.
To date the 4 points of saleThey are managed with passion by the 5th generation, carrying forward the principles of the past throughinnovation and ideas for the future. wwwi.finizioglam.com and www.finiziocollezioni.com are the result of over 140 years of commitment and dedication in offering the best possible service.
express
Express shipments processed within 24 hours on weekdays
Shipping information forwww.finizioglam.com
All shipments are insured against damage or loss.
Shipments are traceable.
At the time of shipment, a tracking code is sent, through which you can follow the progress of your shipment, 24 hours a day, on the courier's website.
The shipping cost is 6 Euros throughout Italy for non-heavy products (e.g. quilts). FREE SHIPPING FOR ORDERS OVER 69.00 EUROS
The shipping cost is 10 Euros throughout Italy for heavy products (e.g. quilts). FREE SHIPPING FOR ORDERS OVER 150.00 EUROS
The pass costs €5 and is only available in Italy
Shipping is 15 Euros in European countries for non-heavy products (e.g. quilts). FREE SHIPPING FOR ORDERS OVER 299 EUROS
Shipping is 50 Euros to the rest of the world. FREE SHIPPING FOR ORDERS OVER 499 EUROS
Finizio glam reserves the right to notify customers who purchase from foreign locationsparticular with different shipping policies and costs than the current schemesof couriers and to change shipping costs.
All shipped goods are carefully packaged. The package will include a document with detailed indication of prices and discounts applied, even in the case of sales.
For all shipments to countries outside the European Union, customs duties are the responsibility of the recipient and are never included in the cost of shipping.
The duty varies depending on the type of goods imported and is calculated based on the value declared in the proforma invoice for customs.
ORDER EVASION
All orders duly filled and paid will be processed within two working days: all shipments leave from Finizio glam only on working days. Orders placed on Saturdays and Sundays will be processed on the following Monday.
TRACK YOUR SHIPMENT ONLINE
Finizio glam offers its customers a shipping service that can be tracked at any time, thanks to the service provided by the couriers.The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by the courier which will allow him to check the progress of his shipment at any time.
DELIVERY TIMES
Delivery times are dependent on the destination areas of the products. ITALY (DDP): delivery is approximately expected within two days of shipment. European EU countries (DDP): delivery is approximately expected within three working days of shipment. European countries outside the EU (DDU): delivery is approximately expected within three working days of shipment. Rest of the World: delivery is approximately expected within 48 working hours. During the sales period, deliveries may be delayed due to the high workload.
DELIVERY CONDITIONS
Once the goods have been delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery confirmation document. If the package appears to be tampered with or not intact, the Customer may sign the delivery confirmation document with reservation.
Any anomalies must be promptly reported to the local courier office and to Finizio glamby sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for returning the package to Finizio glam will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Finizio glam at the expense of the Customer. In this case, Finizio glam will deduct this amount from any refund due to the Customer.
made easy
15-day returns availability & returns assistance
In accordance with the European directive, you can return one or more unused items within 15 days of the shipment date (not the delivery date) (including holidays) and receive a refund equal to the price of the returned products, net of shipping costs. After this deadline, the return procedure will no longer be available.
Premise:This business specializes in the sale of extremely intimate and delicate products, therefore we guarantee the utmost care and hygiene in the treatment of the goods and in the same way we are committed toto the scrupulous control of each return in order to guarantee our customers the best service, integrity and hygiene of the returned goods.
We cannot accept returns on items that are not in the same condition as when they were sent and received. Exchanges are not possible.
If your item is defective or damaged, please contact us at +39 0817540996. This number is also available on WhatsApp. We will process your request.
BEFORE REQUESTING A RETURN
Please check that you meet the following requirements before shipping your goods and follow these simple instructions to ensure your return is accepted and you can receive your refund as soon as possible:
check that each item to be returned is in the same condition in which it was originally shipped and that it is carefully and neatly packaged;
Check that all original labels are perfectly intact, that they have not been removed from the item and are still attached in the same condition as when delivered. Otherwise, we cannot guarantee a refund for the product as it would no longer be saleable.
check the original packaging, envelope and/or box as the latter is consideredan integral part of the product and therefore must not be damaged or ruined and cannot be used as the sole external packaging;
Each returned item can only be tried on. It must not have been worn for any other purpose or washed, ironed, or otherwise treated;
The shoes must be unused and returned in their original packaging. The original packaging is considered an integral part of the product and must therefore not be damaged and cannot be used as the sole external packaging.
Some items, such as socks, have packaging that does not allow you to try the product, therefore the return of these is only permitted if the product/packaging has not been tampered with.
IMPORTANT: If the above conditions are not met, we will not be able to accept the return. If you request it, the items will be returned to you at your expense.
HOW TO MAKE A RETURN
1 - Send a request by email to info@finizioglam.com
2 - Tell us which products you want to return by marking the item and all related data.
3 - Once you have received the authorization, proceed with the shipment to the following address: Olimpia SRL/ Finizio glam L - Corso Secondigliano 333 - 80144 - NaplesItaly
RETURN AND EXCHANGE SHIPPING ARE AT THE CUSTOMER'S EXPENSE
Return costs are borne by the customer in possession of the purchased product and will depend on the service chosen.The package containing the return is your responsibility until it is delivered to our warehouses. This means we are not responsible for any loss, damage due to poor packaging, or delays in delivery of the return. We recommend using insurance to protect yourself from errors or losses and to receive reimbursement from the courier.
REIMBURSEMENT
As soon as we receive the return, we will carefully verify that all the conditions listed above have been met. If the procedure has been followed correctly, we will issue the refund, which will be made using the same payment method used at the time of purchase, excluding shipping costs.
Refunds usually occur within a few days. Processing times may vary depending on the payment method and banking institution.
For purchases made with free shipping, the shipping cost incurred by us will be deducted from the refunded amount upon return.
If the order was paid for by cash on delivery, the refund will be made via bank transfer, net of any shipping and cash on delivery costs incurred by finzioglam.com during the purchase process.
As an alternative to a refund, you can choose to receive a Gift Card to spend both on the website and in our physical stores - equal to the value of the returned item - to be used within 30 days of receiving it.
assistance
info and customer service what'sapp & telephone
In 1885the familyI'm startingHe opened his first shop, later specialising in packagingand in the linen.
The founder Salvatore Finizio, thanks to his charisma and professionalism, gives life to a point of reference for the city of Naples that is still appreciated today for its quality and seriousness.
Later, the two sons managed to improve and increase the business by opening more stores and specializing in various fashion sectors. From fashion to ceremony and from lingerie to underwear and beachwear.
To date the 4 points of saleThey are managed with passion by the 5th generation, carrying forward the principles of the past throughinnovation and ideas for the future. wwwi.finizioglam.com and www.finiziocollezioni.com are the result of over 140 years of commitment and dedication in offering the best possible service.
