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Privacy & Cookie Policy

latest updates available at this link!

Information on the processing of personal data for www.finizioglam.com Effective from 05/29/2023

PREMISE

{law}

Data Controller : Olimpia Srl, Corso Secondigliano 333 - 80144 Naples (NA), Chamber of Commerce of Naples, VAT number IT09116051211, Email: olimpiafiniziostore@icloud.com

Site to which this privacy policy refers: https://finizioglam.com/ ( Site ).

The Data Controller has not appointed a DPO (Data Protection Officer). Therefore, you can send any request for information directly to the Data Controller.

GENERAL INFORMATION

This document describes how the Data Controller processes your personal data provided on the Site.

The main processing of your personal data is described below. In particular, the legal basis of the processing is explained, whether the provision is mandatory and the consequences of failure to provide personal data. To better describe your rights, if necessary, we have specified if and when a certain processing of personal data is not carried out.

Registration on the Site

The information and data requested in the event of registration will be used to allow you to access the reserved area of ​​the Site and to use the online services offered by the Data Controller to registered users. The legal basis of the processing is the need for the Data Controller to carry out pre-contractual measures adopted at the request of the interested party. The provision of data is optional. However, your refusal to provide the data will make it impossible to register on the Site.

Purchases on the Site

Your personal data will be processed to allow you to make purchases on the Site. In the event of an online purchase order, to allow the conclusion of the purchase contract and the correct execution of the operations connected to the same (and, if necessary based on the sector legislation, to fulfill tax obligations). The legal basis of the processing is the obligation of the Data Controller to perform the contract with the interested party or to fulfill legal obligations. Regardless of the above (and therefore of your consent), the Data Controller may process your data for the purposes of so-called "soft-spam", governed by art. 130 of the Privacy Code. This means that limited to the email provided by you in the context of a purchase through the Site, the Data Controller will process the email to allow direct offers by similar products/services, unless you object to such processing in the manner provided for in this information. The legal basis of the processing is the legitimate interest of the Data Controller to send this type of communications. This legitimate interest may be considered equivalent to the interest of the interested party in receiving "soft-spam" communications. The Data Controller may send emails to remind the user to complete a purchase. The legal basis for this processing is the legitimate interest of the Data Controller in sending this type of communications. {donationspayments}

Respond to your requests

Your data will be processed to respond to your requests for information. Providing it is optional, but your refusal will make it impossible for the Data Controller to respond to your questions. The legal basis for processing is the legitimate interest of the Data Controller to follow up on the user's requests. This legitimate interest is equivalent to the user's interest in receiving a response to communications sent to the Data Controller. {ticket}

Generic Marketing

With your prior consent, the Data Controller may process the personal data provided by you in order to send you advertising material and/or newsletters relating to its own or third-party products. The legal basis for this processing is your consent. The provision of personal data for this purpose is purely optional. Failure to consent to the processing of data for marketing purposes will make it impossible for you to receive advertising material relating to products/services of the Data Controller and/or third parties, as well as the impossibility for the Data Controller to carry out market research, also aimed at assessing the level of user satisfaction, as well as to send you newsletters. These communications will be sent to the email address you provided on the Site. {google}

Profiling

With your consent, the Data Controller may process your personal data for profiling purposes, i.e. for the analysis of your consumer choices by revealing the type and frequency of purchases made by you, in order to send you advertising material and/or newsletters relating to its own or third-party products of specific interest to you. The legal basis for this processing is your consent. The provision of data for this purpose is purely optional. Failure to consent to the processing of your personal data for profiling purposes will make it impossible for the Data Controller to develop your commercial profile, by detecting your choices and purchasing habits, as well as to send you advertising material relating to the Data Controller's and/or third-party products of specific interest to you. These communications will be sent to the email address you provided on the Site.

Data transfer

The Data Controller does not transfer your personal data to third parties.

Geolocation

If you access the Site, you may receive a notification on your device (fixed and/or mobile) that will give you the option to allow or not the identification of the device itself (so-called geo-localization). You may freely allow or refuse this setting, without this resulting in substantial changes to the functionality of the Site. You may change the geo-localization settings at any time through the settings of your device. The legal basis of the processing consists in the legitimate interest of the Data Controller to provide services relevant to the user's location. This legitimate interest is equal to the user's interest in receiving services as relevant as possible to his/her location.

Curriculum vitae

It is not possible to send CVs through the Site. Therefore, your data will not be processed for these purposes.

Appointment booking

There are no third-party appointment booking systems active on the Site with the Data Controller. Therefore, your data will not be processed for this purpose. In any case, you can always contact the Data Controller at the contacts indicated in the epigraph.

Photos and videos

{photographs-and-videos}

Web scraping

{scraping}

Communication of personal data

As part of its ordinary activity, the Data Controller may communicate your personal data to certain categories of subjects. In Article 2 You can find the list of subjects to whom the Data Controller communicates your personal data. To facilitate the protection of your rights, Article 2 may specify in some cases when your data is not communicated to third parties.

The "communication" of personal data to third parties is different from the "transfer" (regulated in the previous point). In fact, in the communication, the third party to whom the data is transmitted can use it only for the specific purposes described in the relationship with the Data Controller. In the transfer, however, the third party becomes the independent Data Controller of the personal data. Furthermore, to transfer your personal data to third parties, your consent is always required.

Without prejudice to the foregoing, it is understood that the Data Controller may still use your personal data to correctly fulfill the obligations set forth by the laws in force.

SPECIFIC PRIVACY NOTICE

Art. 1 Methods of processing

1.1 The processing of your personal data will be mainly carried out with the aid of electronic or automated means, according to the methods and with the tools suitable to guarantee the security and confidentiality of the personal data.

1.2 The information acquired and the methods of processing will be relevant and not excessive with respect to the type of services provided. Your data will also be managed and protected in secure IT environments that are appropriate to the circumstances.

1.3 The Site does not process "special data". Special data are those that may reveal racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade union nature, health status and sexual life.

1.4 No judicial data is processed through the Site.

Art. 2 Communication of personal data

The Data Controller may communicate your personal data to certain categories of subjects. {youtube} The subjects to whom the Data Controller reserves the right to communicate your data are indicated below:

  • The Data Controller may communicate your personal data to all those subjects (including Public Authorities) who have access to personal data by virtue of regulatory or administrative provisions.
  • Your personal data may also be communicated to all those public and/or private entities, natural and/or legal persons (legal, administrative and tax consultancy firms, Judicial Offices, Chambers of Commerce, Chambers and Labor Offices, etc.), if the communication is necessary or functional to the correct fulfillment of the obligations deriving from the law.
  • The Data Controller uses employees and/or collaborators in any capacity. For the correct functioning of the Site, the Data Controller may communicate your personal data to these employees and/or collaborators.
  • In its ordinary management of the Site, the Data Controller uses companies, consultants or professionals in charge of the installation, maintenance, updating and, in general, management of the hardware and software of the Data Controller or which the latter uses for the provision of its services. Therefore, only with reference to these purposes, your data may also be processed by these parties.
  • To send its communications, the Data Controller uses external companies responsible for sending this type of communications (CRM platforms). Your personal data (in particular your email) may therefore be communicated to these companies.
  • The Data Controller does not use external companies to provide customer care services.
  • {banking-institutions}
  • The buyer's personal data may be communicated to post offices, couriers or shipping agents responsible for delivering the Products purchased through the Site.

The Data Controller reserves the right to modify the above list based on its ordinary operations. Therefore, you are invited to regularly access this information to check to which subjects the Data Controller communicates your personal data.

Art. 3 Storage of personal data

3.1 This article describes how long the Data Controller reserves the right to retain your personal data.

  • Your personal data will be retained only for the time necessary to ensure the correct provision of the services offered through the Site.
  • For marketing purposes, personal data will be retained until the consent is revoked. For inactive users, personal data will be deleted after one year from the sending of the last email viewed.
  • For the purpose of executing the sales contract, the data will be retained for 10 years from the date of receipt of the purchase order. This is to allow the Data Controller to exercise his right of defense and to demonstrate that he has correctly executed the contract.
  • For customer care purposes, the data will be deleted once the assistance service is completed.
  • As provided for by Article 2220 of the Civil Code, invoices, as well as all accounting records in general, are kept for a minimum period of ten years from the date of registration, so that they can be presented in the event of an audit.
  • 3.2 Without prejudice to the provisions of Article 3.1, the Data Controller may retain your personal data for the time required by specific regulations, as amended from time to time.

Art. 4 Transfer of personal data

4.1 The Data Controller is based in a country that has an adequate level of security from a regulatory point of view. If the transfer of your personal data takes place in a non-EU country and for which the European Commission has expressed an opinion of adequacy, the transfer is in any case considered safe from a regulatory point of view. This article 4.1 indicates from time to time the countries to which your personal data may be transferred and where the European Commission has expressed an opinion of adequacy.

  • In order to allow the Site to function properly, your personal data may be transferred abroad. This is permitted under the European Commission Decision No. 2002/2/EC of 20 December 2001 (published in the Official Journal of the European Communities L 2/13 of 4 January 2002) which found that Canada ensures an adequate level of protection for personal data transferred from the European Union to recipients subject to the Canadian Act on the Protection of Personal Information and Electronic Documents ("the Canadian Act") of 13 April 2000.

4.2 Without prejudice to the provisions of Article 4.1, your data may also be transferred to non-EU countries for which the European Commission has not expressed an adequacy judgement. You are therefore invited to regularly review this Article 4.2 to ascertain to which of these countries your data may be transferred.

4.3 In this article, the Data Controller indicates the countries in which it may specifically direct its activity. This circumstance may imply the application of the legislation of the country of reference, together with that which governs the relationship with the user based on what is indicated in the Introduction.

  • Upon request of the user, the Data Controller will apply to the processing of personal data the most favorable legislation provided by the national legislation of the user himself.

Art. 5. Rights of the interested party

The Data Controller informs you that you have the right to:

  • ask the Data Controller for access to your personal data and the rectification or erasure of the same or the limitation of the processing concerning you or to oppose their processing, in addition to the right to data portability
  • revoke consent at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation
  • lodge a complaint with a supervisory authority.

The above rights may be exercised by making a request without formalities to the contacts indicated in the Introduction.

Art. 6. Amendments and Miscellaneous

The Data Controller reserves the right to make changes to this information at any time, giving appropriate publicity to the users of the Site and ensuring in any case adequate and similar protection of personal data. In order to view any changes, you are invited to consult this information regularly. In the event of substantial changes to this privacy information, the Data Controller may also communicate this via email.

latest updates available at this link!

100%

100% guaranteed product authenticity

In 1885  the family  I'm starting  He opened his first shop, later specialising in packaging  and in the linen.

The founder Salvatore Finizio, thanks to his charisma and professionalism, gives life to a point of reference for the city of Naples that is still appreciated today for its quality and seriousness.

Later, the two sons managed to improve and increase the business by opening more stores and specializing in various fashion sectors. From fashion to ceremony and from lingerie to underwear and beachwear.

To date the 4 points of sale  They are managed with passion by the 5th generation, carrying forward the principles of the past through  innovation and ideas for the future. wwwi.finizioglam.com and www.finiziocollezioni.com are the result of over 140 years of commitment and dedication in offering the best possible service.
express

Express shipments processed within 24 hours on weekdays

Shipping information for www.finizioglam.com 

All shipments are insured against damage or loss.

Shipments are traceable.

At the time of shipment, a tracking code is sent, through which you can follow the progress of your shipment, 24 hours a day, on the courier's website.

The shipping cost is 6 Euros throughout Italy for non-heavy products (e.g. quilts). FREE SHIPPING FOR ORDERS OVER 69.00 EUROS

The shipping cost is 10 Euros throughout Italy for heavy products (e.g. quilts). FREE SHIPPING FOR ORDERS OVER 150.00 EUROS

The pass costs €5 and is only available in Italy

Shipping is 15 Euros in European countries for non-heavy products (e.g. quilts). FREE SHIPPING FOR ORDERS OVER 299 EUROS

Shipping is 50 Euros to the rest of the world. FREE SHIPPING FOR ORDERS OVER 499 EUROS

Finizio glam reserves the right to notify customers who purchase from foreign locations  particular with different shipping policies and costs than the current schemes  of couriers and to change shipping costs.

All shipped goods are carefully packaged. The package will include a document with detailed indication of prices and discounts applied, even in the case of sales.

For all shipments to countries outside the European Union, customs duties are the responsibility of the recipient and are never included in the cost of shipping.

The duty varies depending on the type of goods imported and is calculated based on the value declared in the proforma invoice for customs.

ORDER EVASION

All orders duly filled and paid will be processed within two working days: all shipments leave from Finizio glam only on working days. Orders placed on Saturdays and Sundays will be processed on the following Monday.

TRACK YOUR SHIPMENT ONLINE

Finizio glam offers its customers a shipping service that can be tracked at any time, thanks to the service provided by the couriers.  The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by the courier which will allow him to check the progress of his shipment at any time.

DELIVERY TIMES

Delivery times are dependent on the destination areas of the products. ITALY (DDP): delivery is approximately expected within two days of shipment. European EU countries (DDP): delivery is approximately expected within three working days of shipment. European countries outside the EU (DDU): delivery is approximately expected within three working days of shipment. Rest of the World: delivery is approximately expected within 48 working hours. During the sales period, deliveries may be delayed due to the high workload.

DELIVERY CONDITIONS

Once the goods have been delivered, it is the Customer's responsibility to carefully inspect the package before signing the delivery confirmation document. If the package appears to be tampered with or not intact, the Customer may sign the delivery confirmation document with reservation.

Any anomalies must be promptly reported to the local courier office and to Finizio glam  by sending an email to our customer service. If the Customer refuses delivery of the goods, any shipping costs necessary for returning the package to Finizio glam will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Finizio glam at the expense of the Customer. In this case, Finizio glam will deduct this amount from any refund due to the Customer.
made easy

15-day returns availability & returns assistance

As per the European directive, it is possible to return one or more items, without having ever used them, within 15 days from the date of shipment and not the delivery date (including holidays) and receive a refund equal to the price of the returned products and net of shipping costs. After this deadline, the return procedure will no longer be available.

Premise:  This business specializes in the sale of extremely intimate and delicate products, therefore we guarantee the utmost care and hygiene in the treatment of the goods and in the same way we are committed  to the scrupulous control of each return in order to guarantee our customers the best service, integrity and hygiene of the returned goods.

We cannot accept returns of items that are not in the same condition in which they were sent and received. We do not accept exchanges of items.

In case of defective or damaged item, contact us at the following number +39 0817540996. Also valid for WhatsApp. We will handle the request.

BEFORE REQUESTING A RETURN

Please check that you meet the following requirements before shipping your goods and follow these simple instructions to ensure that your return is accepted and you can receive your refund as soon as possible:

check that each item to be returned is in the same condition in which it was originally shipped and that it is carefully and neatly packaged;

check that all the original labels are perfectly intact, that they have not been removed from the item and are still attached in the same conditions as when delivered, otherwise we cannot guarantee a refund for the product because they would no longer be saleable;

check the original packaging, envelope and/or box as the latter is considered  an integral part of the product and therefore must not be damaged or ruined and cannot be used as the sole external packaging;

Each returned item may only be worn for testing. It must not have been worn for any other purpose or washed, ironed, and/or treated in any way;

the shoes must not have been used and must be returned in their original box. The original box is considered an integral part of the product and therefore must not be damaged and cannot be used as the only external packaging;

some items, such as socks, have packaging that does not allow you to try the product, therefore the return of these is only permitted if the product/packaging has not been tampered with.

IMPORTANT: If the above conditions are not met, we will not be able to accept the return. If you request it, the items will be sent back to you at your expense.

HOW TO MAKE A RETURN

1 - Send a request by sending us an email to info@finizioglam.com

2 - Tell us which products you want to return by marking the item and all the related data.

3 - Once you have received the authorization, proceed with the shipment to the following address Olimpia SRL/ Finizio glam L - Corso Secondigliano 333 - 80144 - Naples  Italy

RETURN AND SHIPPING FOR EXCHANGE ARE AT THE CUSTOMER'S EXPENSE

Return costs are the responsibility of the customer in possession of the purchased product and will depend on the service chosen.  The package containing the return is under your responsibility until it is delivered to our warehouses. This means that we are not responsible for any loss, damage due to poor packaging or delay in delivery of the return.

REIMBURSEMENT

As soon as we receive the return, we will carefully check that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will issue the refund, which will be made through the same payment method used at the time of purchase, excluding shipping costs.

Refunds usually occur within a few days. Processing times may vary depending on the payment method and the bank.

In the case of purchases made with free shipping, at the time of return, the shipping cost incurred by us will be withheld from the refunded amount.

If the order was paid by cash on delivery, the refund will be made by bank transfer net of shipping and cash on delivery costs incurred by finzioglam.com during the purchase phase.

As an alternative to a refund, you can choose to receive a Gift Voucher to spend both on the site and in our physical stores - equal to the value of the returned item - to be used within 30 days of receiving it.

assistance

info and customer service what'sapp & telephone

In 1885  the family  I'm starting  He opened his first shop, later specialising in packaging  and in the linen.

The founder Salvatore Finizio, thanks to his charisma and professionalism, gives life to a point of reference for the city of Naples that is still appreciated today for its quality and seriousness.

Later, the two sons managed to improve and increase the business by opening more stores and specializing in various fashion sectors. From fashion to ceremony and from lingerie to underwear and beachwear.

To date the 4 points of sale  They are managed with passion by the 5th generation, carrying forward the principles of the past through  innovation and ideas for the future. wwwi.finizioglam.com and www.finiziocollezioni.com are the result of over 140 years of commitment and dedication in offering the best possible service.

INFO

SERVICES

CONTATTI

Olimpia SRL - PI 09116051211

📍C.so Secondigliano 333▪️80144/Naples

🟢WApp & 📞 +39) 0817540996

MAIL 📩 info@finizioglam.com

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