In accordance with the European directive, you can return one or more unused items within 15 days of the shipment date (not the delivery date) (including holidays) and receive a refund equal to the price of the returned products, net of shipping costs. After this deadline, the return procedure will no longer be available.
Premise: This business specializes in the sale of extremely intimate and delicate products, therefore we guarantee the utmost care and hygiene in the treatment of the goods and in the same way we are committed to to the scrupulous control of each return in order to guarantee our customers the best service, integrity and hygiene of the returned goods.
We cannot accept returns on items that are not in the same condition as when they were sent and received. Exchanges are not possible.
If your item is defective or damaged, please contact us at +39 0817540996. This number is also available on WhatsApp. We will process your request.
BEFORE REQUESTING A RETURN
Please check that you meet the following requirements before shipping your goods and follow these simple instructions to ensure your return is accepted and you can receive your refund as soon as possible:
check that each item to be returned is in the same condition in which it was originally shipped and that it is carefully and neatly packaged;
Check that all original labels are perfectly intact, that they have not been removed from the item and are still attached in the same condition as when delivered. Otherwise, we cannot guarantee a refund for the product as it would no longer be saleable.
check the original packaging, envelope and/or box as the latter is considered an integral part of the product and therefore must not be damaged or ruined and cannot be used as the sole external packaging;
Each returned item can only be tried on. It must not have been worn for any other purpose or washed, ironed, or otherwise treated;
The shoes must be unused and returned in their original packaging. The original packaging is considered an integral part of the product and must therefore not be damaged and cannot be used as the sole external packaging.
Some items, such as socks, have packaging that does not allow you to try the product, therefore the return of these is only permitted if the product/packaging has not been tampered with.
IMPORTANT: If the above conditions are not met, we will not be able to accept the return. If you request it, the items will be returned to you at your expense.
HOW TO MAKE A RETURN
1 - Send a request by email to info@finizioglam.com
2 - Tell us which products you want to return by marking the item and all related data.
3 - Once you have received the authorization, proceed with the shipment to the following address: Olimpia SRL/ Finizio glam L - Corso Secondigliano 333 - 80144 - Naples Italy
RETURN AND EXCHANGE SHIPPING ARE AT THE CUSTOMER'S EXPENSE
Return costs are borne by the customer in possession of the purchased product and will depend on the service chosen. The package containing the return is your responsibility until it is delivered to our warehouses. This means we are not responsible for any loss, damage due to poor packaging, or delays in delivery of the return. We recommend using insurance to protect yourself from errors or losses and to receive reimbursement from the courier.
REIMBURSEMENT
As soon as we receive the return, we will carefully verify that all the conditions listed above have been met. If the procedure has been followed correctly, we will issue the refund, which will be made using the same payment method used at the time of purchase, excluding shipping costs.
Refunds usually occur within a few days. Processing times may vary depending on the payment method and banking institution.
For purchases made with free shipping, the shipping cost incurred by us will be deducted from the refunded amount upon return.
If the order was paid for by cash on delivery, the refund will be made via bank transfer, net of any shipping and cash on delivery costs incurred by finzioglam.com during the purchase process.
As an alternative to a refund, you can choose to receive a Gift Card to spend both on the website and in our physical stores - equal to the value of the returned item - to be used within 30 days of receiving it.
